One‑click remote sessions
Start ScreenConnect directly from an Incident; no copy‑paste links.
Bring ServiceNow and ScreenConnect Remote Support together without ever leaving your ITSM workflow
The remote support platform techs love and managers trust, now one click away for faster fixes and audit‑ready tickets.
Why this integration matters
Disconnected tools slow your service desk
- Tool-switchingburns valuable minutes on every ticket
- Scattered session datacomplicates audits and reporting
- Extra stepsinflate MTTR and put SLAs at risk
- Delayed resolutionsfrustrate end users and drain productivity
- Fragmented workflowscreate security gaps and missed handoffs
What you get in one snap
Live, auto‑logged evidence
Chat, notes, and timestamps write back instantly for airtight SLA reporting.
Seamless workflows
Techs stay inside ServiceNow; end users keep working while you troubleshoot.
Platform‑wide reach
Remote desktop control for Windows, macOS, Linux, iOS, and Android.
Setup in minutes
Guided wizard connects your API key, roles, and test call—fast track to value.
From install to resolution in a few steps
1
Enable the extension
In ScreenConnect, open Extensions → select ServiceNow Integration → click Install.
2
Install from the ServiceNow Store
On your ServiceNow instance, search for ScreenConnect Integration and click Install.
3
Run Guided Setup
A step‑by‑step wizard connects your ScreenConnect API key, sets roles, and tests the connection.
4
Launch & support
From any Incident, click Create ScreenConnect Session. End users get an instant join link, and session data posts back to the ticket.
Frequently asked questions
Does the integration cost extra?
No. It’s included with every ScreenConnect license.
What do I need to get started?
A ServiceNow instance and a ScreenConnect Remote Support license—that’s it. Our step‑by‑step guide walks you through the install in minutes.
How long does setup take?
Most admins complete the Guided Setup and a successful test session in under 30 minutes.
Which tickets does it work with?
The current release supports Incident records. Additional record types are on our roadmap.
Can I edit the invite or status messages?
Messages are preset for consistency. Localization is possible through standard ServiceNow translation tools—details are in the guide.
